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Fiat : It Is The Service, Stupid !

Fiat : It Is The Service, Stupid !

Fiat : It Is The Service, Stupid !

Corporate Brand : Fiat
Brand Analysis Count : 525


World's seventh largest automotive company, a society that markets iconic brands similar Ferrari , a society whose diesel fuel engine powers the best selling hatchback ( marketed yesteryear a competitor) is having a marketplace position part of 0.3 % part inwards World's fifth largest automobile market. Isn't it ironic !

Fiat had then far three avatars  inwards the Indian market. In its get-go avatar , the society licensed its production to an Indian society Premier Automobile Ltd. Premier sold these cars nether the railroad train shout out Premier Padmini in addition to Premier 118 NE. That was inwards the early on 1990s.

In the side yesteryear side avataar, Fiat came to Bharat equally Fiat Bharat Automobile ltd ( FIAL) inwards 1997 . During those times, the society launched Fiat Uno inwards India. The production although  had a dream launch amongst over 30,000 booking , the dream went sour since Fiat's partner PAL couldn't deliver the orders. The lack of delivery created a backlash from the customer. 

Besides in i lawsuit the production was inwards the market, at that topographic point was a feeling that Fiat bought an outdated model to India.
In 1997, Fiat formed a JV amongst Tata Motors to jointly industry in addition to distribute cars inwards India. Under the JV, Tata Motors would let Fiat to purpose its dealers for selling the Fiat models. The Fiat engines were inturn used inwards Tata Motors models similar Indica, Manza etc.
Fiat launched Palio during these times. Palio initially gained lot of client attention. The railroad train was endorsed yesteryear Sachin Tendulkar. The auto earned a reputation for beingness a really sturdy auto amongst a expert engine. During this fourth dimension a sedan railroad train Sienna was also launched. But yet again, Fiat was non able to railroad train on the momentum generated yesteryear the initial launch of these cars. 
In the  early 2010, the society launched 2 modern models Fiat Punto in addition to Fiat Linea. These cars had drop-dead gorgeous looks in addition to similar whatever other Fiat launches, gained lot of client involvement but in i lawsuit to a greater extent than the accept -off inwards sales never happened. 
In 2012, the Tata Motors -Fiat JV collapsed. According to newsreports, Fiat is at in i lawsuit on its solo life inwards Bharat in addition to has incorporated Fiat Group Automobiles Bharat Pvt Ltd equally a fully owned subsidiary . 
It is interesting to complaint that India's best selling auto brands run on Fiat's engines. The best sellers similar Maruti Swift , Dzire, Indica, Manza all run on Fiat engines but how come upwardly Fiat is non able to gain a best-seller. 

Only i reason- commitment. Fiat then far was trying to avoid committing itself to Indian market. It never had a serious intention to railroad train itself inwards the Indian market. When companies similar Ford, Tata Motors, Maruti etc had took pains to constitute dealerships in addition to service centres all across the country, Fiat opted to accept a short-cut yesteryear roping inwards partners who never delivered. 

Service is a really large element inwards the conclusion making procedure of a auto buyer. Its mutual sense that Indian consumers who typically kept a auto for to a greater extent than than 5 years ( before fifty-fifty fifteen years) await for a trusted railroad train who offered expert service back-up. That is why despite all short-comings, Maruti yet rules the Indian marketplace position amongst to a greater extent than than 60% share
Fiat's biggest error was its lack of service back upwardly for the consumers. It had all the fourth dimension to railroad train a robust network atleast inwards the substitution markets. But rather than that Fiat outsourced a really critical element of a automobile brand's edifice block.
Fiat had realised this in addition to is at in i lawsuit edifice its ain channels in addition to it is non easy. Concurrently, the railroad train is trying to railroad train its trust dorsum through campaigns pitching its 2 models Punto in addition to Linea.
Watch the promotion hither ; Fiat Corporate campaign
Fiat has taken the slogan " Make the Move" urging consumers to accept the confine of faith in addition to purchase a Punto or a Linea. But Faith needs to last built inwards the take away heed of the consumers through actions in addition to ads solely serves to reinforce the faith.

Fiat, due to its lack of commitment  , was never inwards the choice listing inwards the buying procedure of an average Indian consumer. The typical reaction was " the auto is expert but I am worried most service ". It takes lot of fourth dimension in addition to endeavor to modify that. 
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