Companies may add other goals, but they must be thought through carefully:
- Corporate growth. Companies need to grow, but it must be profitable growth. Too many companies go on acquisition binges or geographical expansions only to grow their top lines at a terrible cost to their bottom lines. They are buying growth rather than earning it.
- Market share. Too many companies aim to collect as many customers as possible. But more market share often means picking up more unreliable customers. These companies would be smarter to focus on nurturing loyal customers, getting to know them better, and finding more goods and services they may need or want.
- Return on sales. Some companies focus on achieving or maintaining a certain margin. But the margin is meaningless without matching it to the sales volume generated per dollar of assets (asset turnover).
- Earnings per share growth. Companies set targets for their earnings per share (EPS). But EPS does not necessarily reflect the return on capital because companies can raise EPS by buying back shares, writing off certain costs, and employing various creative accounting measures.
- Reputation. Companies should strive for a good reputation. A company’s main reputational goals should be fourfold: to be (1) the supplier of choice to customers, (2) the employer of choice to employees, (3) the partner of choice to distributors, and (4) the company of choice to investors. Its reputational capital will contribute to its primary goal, earning a higher return than the cost of capital.
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After a company clarifies its goal(s), it needs to develop specific objectives for the corporate level, the business divisions, and the various departments. These objectives drive the planning process and carry incentives and rewards.
Peter Drucker, who fathered the idea of management by objectives, nevertheless lamented: “Management by objectives works if you know the objectives. Ninety percent of the time you don’t.”
Yogi Berra, the colorful New York Yankees catcher, warned: “If you don’t know where you’re going, you’re liable to end up someplace else.” But then how do you set an objective? His answer didn’t help: “When you come to a fork in the road, take it.”
Think carefully about your goals and objectives. For example, speed is useful only if you are running in the right direction. A pilot got on the intercom and said: “I’ve got good news and bad news. The bad news first: I don’t know where we’re going. The good news: We’re getting there fast.”
