Classification of Performance Dimensions
A dimension is a measurable extent of whatever kind. It is unremarkably measured inwards damage of diverse extends similar shape, size, character as well as quantity.
The functioning dimensions tin hold out classified into following:
- Quantity - which is the principal dimension of performance.
- Quality - which is the secondary dimension of performance.
Image below depicts this classification of functioning dimensions.
Image credits © Prof. Mudit Katyani.
1. Quantity is Primary Dimension of Performance
Quantity of output is the principal dimension of performance.
Examples of “How principal dimension (Quantity) is measured?”:
- Manufacturing unit : Influenza A virus subtype H5N1 principal dimension for a manufacturing unit of measurement is the quantity of output produced inside a given fourth dimension period. Higher the output to a greater extent than is the efficiency of workers.
- Company : Influenza A virus subtype H5N1 principal dimension of quantity tin also hold out applied to a stair out company’s efficiency. For example, a automobile manufacturing fellowship may cook the functioning dimension of producing at to the lowest degree 10 cars inwards a day. If the output is to a greater extent than than 10 cars, hence the fellowship is considered to hold out operating efficiently.
- Service sector : In a service sector, it is hard to cook such a touchstone because hither it is hard to stair out functioning inwards damage of quantity. However, it tin hold out expressed every bit the give away of customers served. For example, a hotel tin stair out its functioning yesteryear finding out how many customers it serves daily.
2. Quality is Secondary Dimension of Performance
Quality of output is the secondary dimension of performance.
If almost of the output is made every bit per the character standards, hence the character of output is good.
Quality standards are expressed every bit a percent of units that are allowed every bit defective.
Companies that desire a Six Sigma touchstone must encounter that non fifty-fifty 3 units inwards a 1000000 are defective.
With contest increasing twenty-four hours yesteryear day, companies are giving a lot of importance to the character of the product. By giving warranty/guarantee for their products, companies are using character every bit a sales advertisement tool.
Companies must role modern techniques to improve their production quality. They must furnish ameliorate value for the consumer's coin yesteryear focusing on the character of their products.
